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Refunds

WSCC offers Direct Deposit for financial aid and institutional refunds.

Receive refunds faster and safer. Create a refund profile today!
Click here to learn how to set up your refund profile.

Refunds Disbursement

Summer 2014

May 8
Financial aid book/supply advances disbursed.
May 22
Begin disbursing financial aid and institutional refunds.

Fall 2014

Aug 21
Financial aid book/supply advances disbursed.
Sept 5
Begin disbursing financial aid and institutional refunds.
Direct deposit files will be submitted to the bank on Sept 8 with checks being mailed Sept 9.

Spring 2015

Jan 14
Financial aid book/supply advances disbursed.
Feb 5
Begin disbursing financial aid and institutional refunds.

Note:

Disbursed means WSCC uploads direct deposit file to WSCC's bank and checks are printed and mailed. All recipients receive an email notification via STARmail when their refund is processed.

Financial Aid refunds are only processed for recipients who meet all financial aid eligibility requirements including attendance. Students must attend all classes or be subject to federal repayment policies.

Refunds (financial aid and institutional) are normally processed every Tuesday and Thursday and disbursed every Wednesday and Friday once a semester begins.

Verify Permanent Address:

  1. Login to StarNET
  2. Select "PERSONAL INFORMATION"
  3. Select "VIEW ADDRESSES AND PHONES"
  4. The "STUDENT PERMANENT" address will be used for the purpose of mailing financial aid checks. To correct/update your permanent address, contact the Admissions Office at 423.585.2685.

Attendance Status

Students may view their attendance status at the beginning of the semester through StarNET.

  1. Login to StarNET
  2. Select "STUDENT MENU"
  3. Select "STUDENT RECORDS"
  4. Select "ATTENDANCE REPORTING"
  5. Credit balances are only processed for students whose attendance has been confirmed in all course(s) enrolled.

Create Refund Profile

Students may currently "create a refund profile" through StarNET to receive their refund electronically (direct deposit).

To create a refund profile:

  1. Login to StarNET
  2. Select "STUDENT MENU"
  3. Select "STUDENT ACCOUNT"
  4. Select "CREATE A REFUND PROFILE"
    (This will take the student to their Bill Payment Suite. )
  5. Select "eREFUNDS"
  6. "click "SETUP ACCOUNT"
  7. Enter all requested information
  8. Read and "ACCEPT" agreement
  9. click "CONTINUE" to save

At the time when a check cycle is processed, students who have created a refund profile will have their refunds processed electronically. For students who have not created a refund profile, their refund will be issued in a paper check and mailed to their permanent home address on file in Admissions. Once a refund has been processed (electronically or check), students are notified electronically through STARmail (not eLearn). Students are encouraged to monitor their STARmail regularly.

Click here to learn how to setup and receive text messages concerning your refund.

Check Processed

  1. Login to StarNET
  2. Select "STUDENT MENU"
  3. Select "STUDENT ACCOUNT"
  4. Select "ACCOUNT DETAIL FOR TERM"
  5. If your account balance is zero AND a "detail code" of "RFFA" is viewable AND attendance has been confirmed in all course(s) enrolled, your financial aid check has been mailed.

Returned Direct Deposit

Upon notification of the return, WSCC will issue the refund in the form of a paper check in the next check cycle and mail it to the student's permanent home address. In addition, students will be notified through StarMAIL if their electronic refund is returned for any reason. The student must correct the account information in their refund profile before future refunds may be direct deposited. WSCC staff does not have access to student bank account information or student refund profiles.

Checks Returned in the Mail

Checks returned to WSCC by the U. S. Postal Serviceas undeliverable and no forwarding address will receive an e-mail notification through StarMAIL. Checks not disbursed within 10 business days are voided.

Lost Checks

A lost check may be reissued after 14 business days (excluding holidays) upon presenting an Indemnity Bond (completed, signed, and notarized) to the Morristown Cashier's Office. Upon receipt of the Indemnity Bond, the Cashier's Office will place a stop payment on the lost check and submit a check request for a reissue. The reissued check will be mailed.

Print an Indemnity Bond or pick one up from any campus Cashier's Office.